**Shipping Policy**
1. **Shipping Times**: Orders are typically processed within 1-2 business days. Once shipped, delivery times may vary depending on the shipping method selected at checkout and the destination. Customers will receive a tracking number via email to monitor the status of their shipment.
2. **Shipping Methods**: We offer several shipping options including standard, expedited, and express shipping. The cost and estimated delivery time for each option will be displayed at checkout.
3. **International Shipping**: We currently offer international shipping to select countries. International orders may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates. Import duties, taxes, and charges are not included in the item price or shipping cost and are the responsibility of the customer.
4. **Shipping Restrictions**: Some items may be restricted from shipping to certain locations due to regulatory restrictions or courier limitations. Customers will be notified during the checkout process if any restrictions apply to their order.
5. **Shipping Address**: Customers are responsible for providing accurate shipping information at the time of purchase. We are not responsible for lost or misdirected shipments due to incorrect addresses provided by the customer.
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**Return Policy**
1. **Eligibility**: We want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, you may return eligible items within 30 days of delivery for a refund or exchange. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
2. **Return Process**: To initiate a return, please contact our customer service team at [customer service email] or [customer service phone number] to request a return authorization (RA) number. Returns made without an RA number will not be accepted. Once your return is approved, you will receive further instructions on how to proceed.
3. **Return Shipping**: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item received, item arrived damaged). We recommend using a trackable shipping service and purchasing shipping insurance for your return package.
4. **Refunds**: Refunds will be issued to the original method of payment within 5-7 business days of receiving and inspecting the returned items. Original shipping charges are non-refundable unless the return is due to an error on our part.
5. **Exchanges**: If you would like to exchange an item for a different size, color, or style, please indicate your preference when requesting a return authorization. Exchanges are subject to availability, and we will do our best to accommodate your request.
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Feel free to customize this policy to fit the specific needs and circumstances of your hair company.